To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

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How would you like to provide your prescription?

Please provide a valid prescription
Have your written prescription?
Our opticians will contact you if we require more information.
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Enter your prescription

You can find your prescription on the side of your box

Right eye(OD)
Left eye(OS)

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Please make sure to select all parameters.
Please provide a valid prescription
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Have your written prescription?
Our opticians will contact you if we require more information.
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Allowed Formats : .PNG, .JPG, .JPEG, .GIF, .PDF, .WEBP

Who is this for?

Agree to terms & condition *
you confirm and take full responsibility that you contacts order matches your prescription
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